Last updated: March 2025

These Terms & Conditions govern your use of our website (www.kiosfinefoods.com) and the purchase of products from our online store. By accessing or using our site, you agree to be bound by these terms.

1. GENERAL TERMS

1.1. These Terms & Conditions comply with Australian Consumer Law and other applicable laws in New South Wales (NSW). 1.2. We reserve the right to modify these terms at any time. Changes will be effective upon posting on our website.

2. ORDERING & PAYMENT

2.1. All prices are in Australian Dollars (AUD) and include GST where applicable.
2.2. Orders are processed via WooCommerce and require full payment at checkout.
2.3. We accept major credit/debit cards, PayPal, and other payment methods as displayed at checkout.
2.4. Orders are subject to availability, and we reserve the right to cancel or refuse an order at our discretion. If payment has been processed for a canceled order, we will issue a full refund.

3. SHIPPING & DELIVERY

3.1. We deliver Australia-wide. Estimated delivery times are provided at checkout.
3.2. Shipping fees are calculated at checkout. Free shipping may apply under promotional offers.
3.3. We are not responsible for delays caused by couriers or external factors beyond our control.
3.4. Risk of loss or damage passes to you upon delivery.

4. RETURNS & REFUNDS

4.1. We comply with Australian Consumer Law regarding refunds, exchanges, and warranties.
4.2. Perishable goods (e.g., fresh food) are non-refundable unless they are defective or damaged on arrival.
4.3. If you receive an incorrect, faulty, or damaged product, contact us within 48 hours of delivery with photos as proof.
4.4. Refunds (if approved) will be processed to the original payment method within 7 business days.

5. PRODUCT INFORMATION & ALLERGENS

5.1. We strive to provide accurate product descriptions, but minor variations may occur.
5.2. Allergen information is provided on product labels and descriptions. However, cross-contamination is possible, and customers with severe allergies should contact us before purchasing.

6. ACCOUNT REGISTRATION & SECURITY

6.1. Customers may create an account for faster checkout and order tracking.
6.2. You are responsible for maintaining the confidentiality of your account details.
6.3. We reserve the right to suspend or terminate accounts engaged in fraudulent or suspicious activities.

7. INTELLECTUAL PROPERTY

7.1. All website content, including logos, images, and text, is the property of Kios Fine Foods and is protected by copyright and trademark laws.
7.2. You may not reproduce, distribute, or use our content without prior written permission.

8. LIMITATION OF LIABILITY

8.1. To the maximum extent permitted by law, Kios Fine Foods is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
8.2. Our total liability is limited to the amount paid for the product in question.

9. GOVERNING LAW & DISPUTE RESOLUTION

9.1. These Terms & Conditions are governed by the laws of New South Wales, Australia.
9.2. Any disputes must first be attempted to be resolved through negotiation. If unresolved, disputes will be handled by mediation or through the NSW Civil and Administrative Tribunal (NCAT).

10. CONTACT INFORMATION

If you have any questions about these Terms & Conditions, please contact us at:

Kios Fine Foods
108-B Deepfields Road CATHERINE FIELD NSW 2557
Email: sa***@***********ds.com
Phone: +61 2 9606 2216
Website: [www.kiosfinefoods.com]